When Plans go Awry

Last month, we were supposed to fly back to California to attend the wedding of one of our dearest friends. We felt very fortunate that many of our close friends were also on the guest list, so that we would be able to see many loved ones all at once. Our newest niece was born a few months ago, and we were looking forward to meeting her, as well. The flights had been booked and hotel rooms reserved months in advance.

And then I got sick.

Not just a little sick, either… I was running a temperature, my sinus cavities and ears were filled with fluid, I had a cough, and my throat felt like it was on fire. The doctor at the Urgent Care clinic sent me home with some powerful antibiotics and orders to stay in bed. There was no way I was getting on an airplane. What happened next is going to read like an advertisement for the companies we used, but we got such terrific service across the board that they earned the good word-of-mouth!

Fortunately, we had booked our flight using our Southwest Airlines Rapid Reward points, and there was no penalty for canceling the trip. All the points went back into our account. Our hotels had been booked through Hotels.com, and canceling by 6pm local time the day before meant that we wouldn’t have to pay a dime for the rooms we had reserved. Except that I didn’t throw in the towel until about 9pm local time. Mr Vega called customer service and explained the situation… And they let us cancel for free even though we were late! We had reserved our weeklong car rental through Hotwire.com, who also allowed us to cancel without penalty. Finally, we had each gotten some new clothes to wear to the wedding… which we returned, unworn, to the department stores where we bought them.

All in all, our canceled trip cost us… nothing.

I wish I could say that it was all due to my fantastic travel savvy, but the truth is, in a few cases, we were just lucky. To keep costs down, I frequently bid on and pre-pay for non-refundable rental cars at the name-your-own price sites, or reserve hotel rooms that come with very low rates and no-cancellation policies. To us, those are acceptable risks that we take in order to get the savings. This time, the travel gods (or the cancellation gods) were with us.

But in addition to taking extra vitamins in the hopes of making sure that we never have to miss another trip, you can bet I’m going to read the fine print from now on when we book our travel, just to make sure we could get out of it if we needed to.

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